It was my great pleasure to meet two individuals, both from “backstreet” businesses, who were a massive help to me this weekend, providing realistic and free advice on a problem with my car. Although unable to help me practically, it was refreshing to see and perhaps a little humbling, and I have no doubt that their multi million pound competition would have charged for such a privilege.
Transversely, I had a similar experience with a sales assistant, but with a cruder effect. Do not misunderstand me, she was neither impolite or disrespectful, but her whole manner and sentence delivery came directly from the corporate training manual (verbatim). And quite apart from thinking that my money was well spent, I came away feeling as though I had inconvenienced the next victim of the “Headmistress” waiting behind me in the checkout queue, but really had no real cause to complain about my sturdy patroniser.